DigiXstream Shop technical support staff is aware of a major issue with the Kodi Media Center. We are working hard to resolve this issue. This issue is not limited to only our devices, but is causing problems with Kodi worldwide. The culprit is in one of the core operating features that runs in the background of Kodi.
DigiXstream and Shop are always striving to provide you with the best product that is the most user friendly device and interface. We have pushed out a new app to help with clearing and resetting the functionality of the Kodi Media Center and your device. Please follow the following steps to clear out the issue at hand.
1.) From the home screen select Apps or simply press the Green button on your remote.
2.) Scroll down the list of apps until you see the new tech support app. It has a box with Super TS in it and below the icon it reads Super Tech Support. Select it and press OK on your remote.
3.) First thing you should do is select option 5.
You need to be on the latest firmware. If there is an available upgrade, then you must do that upgrade. When given the option, make sure you select both clear data and cache. This is very important.
If the OTA screen says that there are no updates then press the Return button on your remote. It is up and to the right of the OK button on the standard remote.
4.) The next option you will need to select on the Super TS screen is Option 1. You should reset the Media Player. This clears the data and cache in Kodi. This is important because we want to get rid of the bad code.
5.) Once that is complete then you need to ReInstall the Media Player. Select option 2 and press OK. This will install a fresh version of Kodi. This may take a few minutes. Be patient.
6.) When it is complete press the home button on your remote.
7.) Back at the home screen press the red Kodi button on your remote. There may be a bit of a delay when you first open Kodi. This is normal.
8.) Once in Kodi select Video AddOnns. If your setup shortcut, otherwise known as !OnlyWizard is not there then press the red Kodi button twice. This will take you out of Kodi and bring you right back in. Go back to Video AddOns and your setup shortcut should be there. If for some reason it is still not there, make sure you check your internet connection.
9.) Select your Setup Shortcut and select the options you wish to have and allow it to run. This may take some time due to server load, so please be patient.
10.) Once it is complete you will be prompted to press the red Kodi button twice.
11.) Give the Kodi Media center a few minutes to fully load and then you will be ready to enjoy your streaming media player again.
Thank you for choosing our DigiXstream Shop; Official DigiXstream Sales, Service, and Support Hub as your streaming device provider. We hope this has not caused you too much of an inconvenience. Happy streaming!