Shipments are sent through USPS Priority Mail and usually Arrives within 2 to 3 days from the date you place your order for delivery within the US. Please allow up to 5 extra days for delivery time for any backorders.
We do not replace shipments that let lost in the mail, so if you would like to add insurance on your package, you can contact us for shipping pricing with insurance included.
All DigiXstream Android TV Box HD Streaming Players carry a 1 year limited warranty. If your box has any operational issues, please first upgrade your firmware to the latest version and then try resetting your box back to the factory settings.
If neither of these have returned your box to normal operations, please mail your box to our repair center hub located at:
11566 Colony Row
Broomfield, CO 80021
Please send us just your box using a USPS Small Flat Rate Box. Include a note for us indicating when and where you purchased the unit, the exact problem you are having and either return postage for a small flat rate box, or $7 and your mailing address in order for us to ship the unit back to you. (If you would like us to insure the shipment, please include enough for insurance). If you include your email address, we will email you with a return tracking number once the repair or replacement has been sent.
‘Fully-Setup’ Units w/ Tech Support:
If you purchased one of our ‘Fully-Setup’ DigiXstream Android TV Box 4K Media Streamers, you will also receive 1 year of DigiXstream Help and Support which includes help with Add-ons. Supported units will come with up to 45mins of support of the first phone call. Support questions and requests following may be limited to 20 mins per day, 45 mins per week, and or 12 hours total per year. ( there should be no reason to need that much help or support ). Each support plan is assigned to 1 person and can not be gifted to another person after main point of contact person has been established through first support phone call.
There are NO REFUNDS. Only Exchanges.
DIGIXSTREAM & DIGIXSTREAMSHOP SITE DOES NOT HOST, PROVIDE, ARCHIVE, STORE, OR DISTRIBUTE MEDIA OF ANY KIND, AND ACTS MERELY AS AN INDEX (OR DIRECTORY) OF MEDIA POSTED BY OTHER ENTHUSIASTS ON THE INTERNET, WHICH IS COMPLETELY OUTSIDE OF OUR CONTROL. DIGIXSTREAM RESPECTS THE RIGHTS OF OTHERS, AND PROHIBITS THE USE OF REFERENCED MATERIAL FOR ANY PURPOSE OTHER THAN THAT FOR WHICH IT IS INTENDED (WHERE SUCH USE IS LAWFUL AND FREE OF CIVIL LIABILITY OR OTHER CONSTRAINT) AND IN SUCH CIRCUMSTANCES WHERE POSSESSION OF SUCH MATERIAL MAY HAVE ANY ADVERSE FINANCIAL, PREJUDICIAL OR ANY OTHER EFFECT ON ANY OTHER THIRD PARTY.