The internet download speed is the number one determining factor as to how well your DigiXstream box will stream content. Our DigiXstream boxes work on as little a 5 mbps, BUT for an ‘optimal experience’ we suggest having at least 15 mbps, preferably 20 mbps or better going to your DigiXstream Android TV Box. 15 mbps and better should stream just about any HD ‘prerecorded content’ available on the box. For ‘live streaming’ you will want your download speed to be in at least the upper 20’s or better to avoid buffering. Your streaming media player will require the most internet juice and work the hardest when streaming live content for you. (as opposed to pre-recorded)
We find that many of our new customers were not receiving the proper internet speed that their internet company charges them for, until we help bring it to their attention and coach them on how to improve their download speeds. Sometime it requires a new modem, sometimes it requires swapping from WiFi to Ethernet. Sometimes it requires a power cycle. Sometimes it requires you calling your internet company to send a tech out, or upgrade your plan if necessary.
All and all you want to make sure you are getting either exactly, or very close to what you are paying for. If you pay for 60mbps download and are only getting 30mbps while hardwired in, then you are getting short changed. If you are on WiFi, there are all kinds of other factors that can cause that much lost and it may not be anything wrong with your internet, you may just want to consider swapping to Ethernet instead if possible.
Ethernet is always the best option if possible, and if you don’t mind the extra wire. This is because with WiFi, you will lose much of the download speed due to the air space shared with other devices, and objects in the way that can easily disrupt the signal.
Either way, whether you’re connected through Ethernet or WiFi, it is fairly common to need to powercycle your modem now and then to keep it at it’s full potential. This is as easy as unplugging your modem from the wall for 30 seconds, and then plugging it back in and allowing it to power back up. How would you know when to do this? Anytime you suspect that your DigiXstream box is not streaming content as good as it used to. When you notice a streaming issues, it’s always a good idea to do a speedtest on your DigiXstream box. If you discover that you are not getting the speeds that you usually receive, then you may just need to powercycle your modem. If the power cycle does not help, it may be a good idea to contact your internet provider and bring it to their attention so that they can improve it for you on their end.
It’s also important to note that doing a speedtest on any other device besides your DigiXstream Android TV Box will not provide you with the same test results. Even if you happen to be standing in front of your DigiXstream Streaming Media Player. This is because if you use a smartphone or laptop to do the speedtest, it’s the difference between doing a test on an average $1000 device, vs a $300 to $400 devise. Your phone or laptop may show a slightly better reading, but the reading on the DigiXstream box is the one you want to pay the most attention to.
Now that you know the importance of internet speed going to your Android HD media streamer, you can decide if your box needs some improvements in that area and now you know how to go about fixing that. If you live in an location that does not have strong internet speeds and it’s affecting your user experience, you can pause a movie or show for a few mins to allow the buffering to catch up before hitting play again, or you can select a more standard definition stream which doesn’t require so much internet juice. Those are the workarounds.
Hope that helps. Happy streaming!